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Our Terms, Your Rights on lotery

Every account on lotery operates under a clear legal framework that defines how we handle your data, your transactions and your access rights.

Account Terms ApplyIndia Region ConditionsData & Privacy RulesUPI / Paytm / PhonePe ScopeContact Rights Included

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What These Terms Actually Cover

lotery Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern the contract between you and lotery from the moment you open an account. They cover how your personal information is collected and stored, how payment instructions via UPI, Paytm or PhonePe are processed, and the conditions under which your account can be suspended

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or closed. Access to the platform depends on local law and is available where local law permits. We do not alter these conditions based on payment method, so the same rules apply whether you transact via UPI, Paytm or PhonePe. Jurisdiction for any dispute defaults to
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the territory in which you reside at the time of account creation. If any clause is found unenforceable in your jurisdiction, the remaining clauses stay fully in effect. We update these terms when regulations change and will notify you at your registered contact before changes take
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effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Compliance and Legal Team

Email Support Send legal or account-rights queries to our compliance address and we aim to respond within 48 hours on business days. Include your registered email so we can verify your account before actioning any request.

Live Chat Our chat agents can escalate data or account-condition questions to the legal team directly. Available daily, agents triage your query and confirm a callback or written response timeline before the session closes.

Postal Address For formal legal notices or written data-access requests, send correspondence to our registered office address listed at the base of this page. We acknowledge postal requests within five working days of receipt.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We treat every piece of data you share with us as belonging to you first. Here is how we manage each aspect of your legal relationship with lotery, from the first cookie…

Data Collection

We collect only what is necessary to verify identity, process payments and personalise your account view. Sensitive fields like Aadhaar or PAN details are encrypted in transit and at rest and never shared with third-party advertisers.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand how pages load on Indian mobile networks. You can manage cookie preferences in your account settings; disabling analytics cookies does not affect gameplay or payment functions.

Account Security

Two-factor authentication is available on every lotery account and strongly encouraged. Login attempts from unrecognised devices trigger an SMS or email confirmation before access is granted, protecting your wallet and transaction history.

Data Retention

We retain account records for the period required under applicable Indian financial regulations, typically seven years from account closure. After that window, personally identifiable data is purged from our active systems on a rolling schedule.

Who to Contact

Our Data Protection Officer handles all requests relating to access, correction or deletion of your personal data. You can reach the DPO via the email address listed in the footer of this page or through live chat escalation.

Requesting Changes

To correct inaccurate personal data or request a copy of what we hold, submit a signed request via email or live chat. We process verified requests within 30 days and confirm completion at your registered contact address.

Common Legal Questions About Your Account

These answers cover the questions we hear most often about account terms, data rights and how our legal conditions apply to Indian accounts where local law permits access.

These terms apply to every person who opens or uses an account on lotery where access is permitted under local law. By completing account registration you confirm you have read and accepted these conditions in full.

Send a written request to our Data Protection Officer via the email in the footer or through live chat escalation. We verify your identity first, then deliver a structured copy of your data within 30 days of the verified request.

You can request deletion of your personal data after your account is closed and the mandatory financial-records retention period has elapsed. Our DPO will confirm the scope of deletion and the expected completion date in writing.

No. Whether you transact via UPI, Paytm or PhonePe, the same account terms apply. Payment method does not alter your data rights, the jurisdiction clause or any other condition set out in these terms.

If a court or regulator finds any single clause unenforceable in your jurisdiction, that clause is severed from the agreement. The rest of the terms remain fully in force and continue to govern your account without interruption.

We send a notification to your registered email address before any material change takes effect. The updated version is also published on this page with a revised effective date clearly shown at the top of the document.

Disputes are subject to the laws of the territory in which you reside at the time your account was created, to the extent that local law permits. You may also seek resolution through the contact paths listed on this page before pursuing formal proceedings.

Our Terms, Your Rights on lotery

Reach Our Compliance and Legal Team

Data, Cookies, Security and Your Account

Data Collection

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Common Legal Questions About Your Account

01 Who do these terms apply to?

02 How do I request a copy of my personal data?

03 Can I ask lotery to delete my account data?

04 Does the legal framework change based on which payment method I use?

05 What happens if a clause in these terms is not enforceable in my region?

06 How will I know if the terms are updated?

07 Where is the jurisdiction for any legal dispute?

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